Support & Help Center
Get in Touch
Our support team is here to help you. Reach out to us through any of the following channels:
Email Support
support@nebatech.com
Response time: Within 24 hours
Phone Support
+233 24 763 6080
Mon-Fri: 8:00 AM - 6:00 PM (GMT)
Office Location
Choggu Yapalsi, Tamale
Visit by appointment
Website
www.nebatech.com
Visit our website for more info
Frequently Asked Questions
How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions sent to your email.
How do I add a new user to my account?
Navigate to Admin > User Management and click "Add New User". Fill in the required details and assign appropriate permissions.
Can I manage multiple branches?
Yes! Nebamarket POS supports multi-branch management. You can add branches from the Admin panel and assign users to specific branches.
What payment methods are supported?
We support Cash, Mobile Money (Hubtel, Paystack), and Bank Transfer payments.
How do I generate reports?
Go to Reports section in the dashboard. You can generate sales reports, inventory reports, and more with custom date ranges.
Support Hours
Standard Support: Monday - Friday, 8:00 AM - 6:00 PM (GMT)
Emergency Support: 24/7 for critical issues
Response Time: Email within 24 hours, Phone immediate